In 2012, HST received the coveted Police Dispatch Quality Award. “HS Tech Group has taken on the false dispatch issue as a company-wide effort. From sales and administration to the technical side of the company, they have confronted the issues with a ‘we can fix it’ approach,” said Ron Walters, director of the Security Industry Alarm Coalition (SIAC). “It is obvious by HS Tech’s realistic advertising literature, fully-trained sales personnel, installation standards, and monitoring company requirements that everything is geared toward proactive false alarm reduction through working closely with customers and law enforcement,” adds Gerry Miller, a past president of the False Alarm Reduction Association (FARA).
Launched in 2005 by SIAC, FARA, and Security Sales & Integration, officially endorsed by the Installation Quality (IQ) program, the PDQ program raises industry-wide awareness and motivates alarm companies to be proactive and provides workable models. The PDQ Award annually recognizes the best company in the U.S. offering dispatched security services that best demonstrates an enthusiastic, cooperative, and successful effort in false alarm reduction strategies.
HST also received the Best of the Best award for its “Customer for Life” program. “Usually Jacks-of-all-trades are masters of none, but quite the opposite is true for Pikesville, Md.-based HS Tech Group. The firm has diversified across commercial, residential, new construction, electrical, and design divisions. Its impeccable balance of technical, business, and people skills allowed it to capture 2012 SSI Installer of the Year (small to midsize company, >150 employees)”, says Scott Goldfine, Editor of Security Sales and Integration Magazine.